Shipping Policy

When can I expect to receive my shipment?

All orders are processed from our store in Hong Kong within 2-4 business days after you receive the order confirmation email. You will receive another notification once your order has been shipped. Orders are shipped during regular business days, excluding holidays. 

Shipment times are expected to be as below:

LAST UPDATED 02/03/2021 

Depending on the country/products, only certain carriers are available. We do apologize that shipment delays may occur if the shipment requires customs clearance or inspection, or transportation delays caused by carrier service. 

Due to the COVID pandemic, some locations may have a longer shipment delay due to the aviation policy, availability of local carrier service. We apologize for any inconvenience caused. Should you have any questions regarding the shipments, we are happy that you could email us at info@kaitakethos.com  to follow up with you.

How can I track my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

If you haven’t received your order within the shipping time frame stated above of receiving your shipping confirmation email, please contact us at info@kaitakethos.com with your name and order number, and we will look into it for you.

Depending on the shipping method specified, you may use the number and track your order at:

SF Express: https://www.sf-express.com/cn/en/dynamic_function/waybill/ 

Parcel Tracked/ Packet Tracked/ E-Express: https://www.hongkongpost.hk/en/mail_tracking/index.html 

Which countries do you ship to?

Currently, we ship to the countries and regions below. Please be aware that deliveries are impacted in some countries due to Coronavirus. But in case of any changes and your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our shipping destinations, or if your country is not listed below and you would still like to purchase from us, please contact us via info@kaitakethos.com and we will try our best to find any shipping solutions.

ASIA - Bangladesh, Cambodia, Christmas Island, Cocos (Keeling) Islands, India, Indonesia, Iran, Israel, Japan, Jordan, Malaysia, Myanmar (Burma), Philippines, Qatar, Singapore, South Korea, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Vietnam

EUROPE - Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Serbia, Slovakia, Spain, Sweden, Switzerland, Turkey, United Kingdom

NORTH AMERICA - Canada, USA

OCEANIA - Australia, New Zealand

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Kai Tak Ethos is not responsible for these charges if they are applied and are your responsibility as the customer.

How can I change my Shipping Address?

Changing of address is only allowed 24 hours after placing the order. You may contact us via info@kaitakethos.com  to request for such changes.

Can I deliver to another address, other than my card billing address?

Yes, it is possible.

Are items shipped together or separately?

We try to ship items within the same order together. However, sometimes we find more fragile or bulky items are better shipped individually. We will email you to let you know when your items have been shipped. 

If you have a specific request on how you prefer your items to be shipped, please email us at info@kaitakethos.com to let us know.

In-Store Pickup

You can skip the shipping fees with free local pickup at our store:

HOUSE of MEN, 3/F, 15 Pak Sha Road, 

Causeway Bay, Hong Kong Island 

Hong Kong SAR

Our in-store pickup hours are: 

1400 - 2000 on Tuesday - Sunday (except public holidays)

Please have your order confirmation email with you when you come.

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days, not including backorder products. We will send you an email when your order is ready along with instructions.