Refund Policy

Returns

Unfortunately we are unable to accept any returns.

Refunds

We only offer refunds for damaged goods or missing items. We do not offer refunds for backorder items. 

Please inspect your order upon reception and contact us within 24hrs if the item is defective, damaged or if you receive the wrong item. Email us at info@kaitakethos.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

In the case of an approved refund, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Items Under Warranty

As of now, only our Thrustmaster line is covered by limited warranty within Hong Kong. 

In the case of any damage during the period of warranty you can contact Gearplanet Development Limited directly.

Email: info@gearplanet.com.hk

Phone: (852) 2790 3074